Dubón OS

Refund Policy

Last updated: August 24, 2026

This is a courtesy translation. The Spanish version is the one that governs and is legally binding — read it at dubonos.com/reembolsos.

This policy explains how cancellations and refunds work for Dubón OS, a product of Dubón IA, S. de R.L. It is part of our Terms of Service.

1. How Dubón OS is billed

Dubón OS is billed as one monthly subscription, in advance, at the start of each cycle. You can cancel whenever you want. The amount changes only when you increase or decrease people within that same subscription: HNL 600 per month includes 1 person and unlimited branches; each additional person costs HNL 300. 1 included + 5 additional = 6 people total for HNL 2,100; 1 included + 10 additional = 11 people total for HNL 3,600 per month, before applicable taxes based on the buyer’s location.

2. Cancelling your subscription

You can cancel from your own account, without calling anyone and without explaining why. When you cancel:

  • The service keeps working until the end of the period you already paid for. Your access is not cut off the same day.
  • You are not charged again. The next cycle is simply never generated.
  • Your information stays available for you to download during that period. After that, our Privacy Policy applies.

3. Refund window

You have 14 days from your first charge to request a full refund, for any reason. If Dubón OS turned out not to be what your business needed, we return that first payment in full. This guarantee does not limit any mandatory rights available to you under applicable law.

After those 14 days, the subscription works like any monthly service: when you cancel you keep access until the month you already paid for ends and you are not charged for the next one, but the month in progress is not refunded.

Outside that window we also return your money when the charge was our mistake — a duplicate charge, a charge after you cancelled, or an amount or number of people different from what was agreed. In those cases there is no deadline: write to us and we will fix it.

4. How to request a refund

Write to us at contacto@dubonos.com from the email address you used to register your account, telling us your business name and which charge you would like us to review. You can also use the contact form.

We reply within 2 business days. If the refund applies, we approve it right then.

5. Who processes the refund

You can request a refund through the support channel shown on your receipt or by writing to us from Contact. We will confirm the original payment method, applicable time limit, and any information needed before processing it.

Refunds go back to the original payment method whenever possible — not in cash, not by bank transfer, and not as credit inside the system. The time to appear depends on the payment method and issuing bank.

6. What is not refunded

  • Setup services and custom work, once delivered — a website, an online store, a data migration, or an initial configuration already carried out.
  • Artificial intelligence usage already consumed, because it has a real cost that was already paid to the provider.
  • Accounts suspended for breaching the Terms of Service.

7. Contact

For any question about this policy, write to us at contacto@dubonos.com.